San Francisco Bay Area · Open to remote
Director of Technology & IT Leader
I lead IT, infrastructure, and security for teams spread across continents, with a focus on automation, strong documentation, and service-first support that keeps the business running.
About
I'm the Director of Technology Operations and Information Technology at Arc Games, where I was promoted from IT Manager to oversee online game operations, data center, and IT across North America, Amsterdam, and Shanghai. My career started at the desktop, and that hands-on background still shapes how I lead.
I build cross-trained, well-documented teams and a service-first IT culture supporting staff and contractors in more than 26 countries. I look for ways to automate workflows and remove routine manual work so teams can focus on higher-value projects. I've delivered data center consolidations without unexpected downtime, moved the company to cloud identity, and led SOC 2 compliance from audit to audit.
Today I'm especially focused on practical AI adoption: partnering with our CTO to expand the company's AI footprint and putting the governance in place to use it well.
Open to remote technology leadership roles.
Key strengths
Led three data center and environment consolidations (CoreSite Boston, Equinix Santa Clara, and the Los Gatos dev environment) with no unexpected downtime. Migrated critical operations to GCP and AWS and upgraded secure, segmented networks for multinational offices.
Led multiple SOC 2 Type 2 audits, with a standing review of security gaps and remediation. Coordinated penetration testing and PCI controls, and built incident response and business continuity plans. Hands-on with Zscaler zero trust, Mimecast, ESET EDR, and DLP.
Lead IT and operations across North America, Amsterdam, and Shanghai, including the technology side of a Shanghai studio acquisition, a full company rebrand, and the ongoing merger of Cryptic Studios IT into one unified environment.
Moved the company from on-premises hybrid SSO to the JumpCloud cloud identity provider with Microsoft Entra ID, implementing SSO, MFA, SCIM provisioning, and access lifecycle management across Atlassian, Slack, and Microsoft 365.
Standardized a mixed Windows and macOS fleet and its device lifecycle, with unified endpoint management and patching using Altiris, SCCM, and Atera. Built onboarding and offboarding processes that held up through an acquisition and rebrand. My SCCM experience translates directly to Microsoft Intune, since both are part of Microsoft Endpoint Manager.
At Arc Games I'm drafting the company AI use policy, completed our first companywide onboarding to the Claude client, and run an in-house employee contest to build AI-driven solutions for common workflows. I also use AI tools to automate security reports, service desk dashboards, patch management, and security playbooks.
Experience
Arc Games Inc. (formerly Gearbox Publishing San Francisco)
Oversee online game operations, data center, and IT for North America, Amsterdam, and Shanghai. Lead data center consolidations, cloud identity, SOC 2 compliance, security engineering, technology contracts, a multi-million-dollar budget, and companywide AI adoption.
Gearbox Publishing San Francisco (formerly Perfect World Entertainment)
Oversaw game operations, data center, and IT for North America and Amsterdam. Upgraded ADFS to a multi-domain hybrid environment, managed SSO across US and EU operations, and moved staff to remote work during COVID-19 without interrupting the business.
Perfect World Entertainment
Standardized IT operations, Active Directory, user management, and help desk ticketing across US and Amsterdam offices and studios. Rolled out MFA and led an office relocation in the first months of tenure.
Education Management Corporation (EDMC)
Managed IT and campus operations for multiple West Region campuses, turning struggling sites into well-run operations and standardizing infrastructure, Active Directory, DLP, and Group Policy.
The Art Institute of California, San Diego
Grew from desktop analyst to managing IT and facilities for two campuses. Managed multi-million-dollar technology budgets, oversaw construction of a multimillion-dollar recording studio, led the move to Symantec Altiris for automated deployment, and maintained 750+ computers in a mixed Apple and Microsoft environment.
Outside of work
When I'm away from the server room, I'm a passionate home mead maker. I love the patience and craft of turning honey into something worth sharing with friends, and my meads have earned admirers along the way, including among restaurants in Napa Valley.
Contact
I'm always glad to connect about technology leadership, IT operations, security, and putting AI to practical use.
